1. Contacting Us
Please note that if you contact us for assistance, we may need to authenticate your identity before fulfilling your request, for your safety and our own.
2. Collecting Information
In order to process your registration, membership, trial, subscription(s), or other use of the services, it is necessary to collect, receive, and/or store personal data from you. This includes, but is not limited to:
(i) Information provided by you, which may include, but is not limited to, your name, email address, address or postal code, and payment method(s). We collect this information in a number of ways, including when you enter it while registering for an account, use our service, interact with our customer service, or participate in surveys or marketing promotions;
3. Using Information
We may use your information for the following purposes:
(i) Service Access and Registration: to register you as a member, when you purchase or renew a subscription, sign up for an online or IRL event, or when you purchase another product or service from us or create an account on our site in order to access one of our Services. We also may determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for content you have expressed an interest in or that we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests.
(ii) Sales and Fulfilment: to process and deliver your order; to manage payments, fees and charges; to collect and recover money owed to us; to provide you with services you have requested from us or signed up for when we collected the information from you.
(iv) Business Administration, Systems and Security: to administer and protect our business and our sites such as integration, troubleshooting, testing, system maintenance, support, reporting and hosting data; to ensure network and system security and prevent, detect, mitigate and investigate fraud, security breaches and other prohibited or illegal activities; to verify your identity; and to enforce our Terms & Conditions (such as determining whether and for which Shasha Movies signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms & Conditions).
(v) Data Analytics: to measure the performance of our marketing campaigns (for example, analysing open and click rates); to provide insight and analysis of our customers for ourselves.
(vi) Marketing: to provide you with marketing via email, social media and other digital channels; to make suggestions and recommendations to you about goods and services that could be of interest to you. Where we have the appropriate permissions or as otherwise authorised by the applicable law, we will use your information to market and advertise our products and services, and occasionally third party products and services that could be of interest to you by email, or via push notifications. You can always unsubscribe.
(vii) Advertising: to select and deliver advertising and content to you and measure the delivery and effectiveness of such advertising and content.
(i) Our legitimate interests in ensuring the successful and continued running of Shasha Movies, where not outweighed by your interests, including to: measure the performance of our marketing campaigns (for example, analysing open and click rates); provide you with marketing via, social media and other digital channels; provide you with marketing via email where you have purchased goods or services from us; ask you to take a survey; notify you that a film you have expressed an interest in is leaving; administer and protect our business and our sites such as troubleshooting, testing, system maintenance, support, reporting and hosting data; use data analytics to provide insight and analysis of our customers for ourselves and our business partners; make suggestions and recommendations to you about goods and services that could be of interest to you; select and deliver advertising and content to you and measure the delivery and effectiveness of such advertising and content; personalise content, services and communications and target advertising; to aggregate and anonymise your data, so that we can use it to enable us to sell advertising and monitor the efficacy of our business partnerships. The legitimate interests we rely on for this processing are: to keep our records updated; to study how customers use our products and services; to improve the customer experience; to develop our products and services; to develop and grow our business; to run our business; to provide administration and IT services; for network security and fraud prevention; to inform our marketing and content strategy; to keep our sites and content updated and relevant.
(ii) Your consent, including to: provide you with marketing via email. You can withdraw your consent at any time – please see the section on Marketing above.
(iii) Our legal obligation in providing the service to persons of qualified age, see section 10 below.
4. Disclosing Information
5. Accessing Information
You have certain rights in relation to the personal data we hold about you, which we detail below. Certain rights only apply in specific circumstances as set out in more detail below. We also set out how to exercise those rights. When you exercise your rights, we need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. Your rights include the right to:
(i) Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
(ii) Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we need to verify the accuracy of the new data you provide to us.
(iii) Request deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we could have processed your information unlawfully or where we are required to erase your personal data to comply with national law. Note, however, that we are not always able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
(iv) Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes (more information on your marketing choices can be found in the Marketing section above). In certain cases, we will demonstrate our compelling and legitimate grounds to process your information, which would override your rights and freedoms.
(v) Request to limit the processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
(vi) Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
(vii) Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
6. Retaining Information
We use reasonable technical, administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.
8. Other Websites, Platforms and Applications
9. Cookies, Web Beacons, and other Technologies
Third party advertising cookies
We partner with advertisers, ad network providers and ad serving companies to place cookies on our sites to allow them to show you advertisements both on and off our sites that are more relevant and useful to you, limit the number of times you see a particular ad and to customise ads. We do not share any information with these third parties that will directly identify you in the real world, such as your name, email address, address or phone number. However, these third parties can assume that users who interact with or click on a personalised advertisement or content are part of the group that the advertisement or content is directed towards. The third parties that generate these cookies have their own privacy policies and we have no access to read or write these cookies.
Social media cookies
How we and third parties use web beacons
We use and permit selected third parties to use web beacons (usually in combination with cookies) to compile aggregate information about your site usage and your interaction with email and other communications to measure performance and to provide content and advertisements that are more relevant to you. A web beacon (also called a web bug, clear GIF or pixel tag) can be embedded in online content, videos and emails, and allows a server to read certain types of information from your device, to know when you have viewed the beacon and the IP address of your device. The type of information collected includes, but is not limited to, information relating to advertising responses, page views, promotion views and purchases made. We will include web beacons in certain promotional email messages and newsletters to determine whether the messages have been opened or acted upon and whether our mailing tools are working correctly. The web beacons can be used to recognise cookies generated by third parties and inform us and third parties of which advertisement or link brought you to our site, allowing us to monitor the efficacy of our business relationships with third parties.
Cookies: If you do not want your browser to accept cookies and use them in the ways described above, you can change your browser settings. You can also delete existing cookies from your browser. However, blocking all cookies will affect your web experience and can result in parts of our sites not functioning properly. Certain cookies are designed to help save you time by, for example, remembering your contact details when you place an order. The procedure for modifying your privacy preferences is different for each internet browser. Visit your internet browser preferences to configure your cookies. Alternatively, you can turn off third party cookies relating to interest based advertising by visiting www.youronlinechoices.eu. However, this will not opt you out of receiving adverts altogether – it simply means that the adverts will not be targeted to you. Please note that there are many more networks listed on this site than we use on our sites.You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page. For Google Analytics Advertising Features, you can opt-out through Google Ads Settings or by visiting the Network Advertising Initiative opt out page.
As web beacons are the same as any other content request included in the recipe for a web page, you cannot opt out or refuse them. However, you are able to disable web beacons in email messages by not downloading images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing this will not always disable a web beacon or other tracking technologies in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider. Web beacons can also be rendered ineffective in certain circumstances by opting out of cookies or amending your cookie settings in your browser. Further details on web beacons, and how to manage them, can be found here: www.allaboutcookies.org/faqs/beacons.html
You must be 18 years of age or older to subscribe to the Shasha Movies service or have a Shasha Movies membership. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a subscriber. While individuals under the age of 18 may utilize the Services, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.
This policy was updated on 15 September 2020.